What is telemedicine?

Telemedicine is caring and treating patients remotely when the provider and patient are not physically present with each other. While our doors remain open seven days a week, we offer a telemedicine option to see one of our experienced providers virtually through a secure, HIPAA-compliant platform.  New guidelines are allowing a telemedince visit to be performed through more popular apps such as Skype, or over the phone making a telemedicine visit more accessible to everyone. It is a convenient and cost effective way to provide you with great healthcare. We can treat ailments such as colds, urinary tract infections, diarrhea, vomiting, rashes and more. You can follow up on any previous visit, go over your medications, review your labs and we can prescribe medications if necessary. During this crisis, we strongly encourage telemedicine visits, if possible, for everyone’s safety.  If you are experiencing symptoms such as cough, fever or sneezing, or have had a recent exposure to a positive COVID-19 patient, please schedule a telemedicine appointment for a preliminary evaluation by a provider.  If a test is recommended, we will arrange a time and provide instructions to have a test performed in your vehicle. We can also perform other visits related to COVID-19 and provide our recommendations for your best course of care.     

Is a telemedicine visit covered through my insurance?

Many insurance companies have telemedicine as part of their coverage. During this crisis, many insurance companies have decided to waive any telemedicine costs. Please check with your specific insurance company and healthcare plan for more detailed information. Most will have this information posted on their website. If needed, inquire about self pay pricing and after hours appointments.

How do I start?

To start, call our front office at 760.448.6650 or send an email to telemed@coastalfamilyuc.com to schedule an appointment time. If you require care outside of our normal business hours, please send us and email to see how we may best assist you. You will be asked for information so we may enter you in our system. We will provide you with more detailed instructions at that time. After you hang up, our provider will contact you at your appointment time. There are some limitations, so there may be times we require you to come into the office.