I received a statement for my COVID test, what should I do?
Start by calling the membership number on the back of your card or checking their website (most now have information on their website for who to contact specifically for COVID test reimbursement). Insurance companies typically respond quicker to patient-initiated calls.
What is an Explanation of Benefits (EOB)?
An EOB is a statement from your health insurance plan describing what costs it will cover for your medical care. An Explanation of Benefits is NOT a bill! The EOB is generated when your provider submits a claim for the services you received. It will show:
The cost of the care you received
Any out-of-pocket medical expenses you’ll be responsible for. This should be none for COVID tests.