What is telemedicine?

Telemedicine is caring and treating patients remotely when the provider and patient are not physically present with each other. While our doors remain open seven days a week, we offer a telemedicine option to see one of our experienced providers virtually through a secure, HIPAA-compliant platform.  New guidelines are allowing a telemedince visit to be performed through more popular apps such as Skype, or over the phone making a telemedicine visit more accessible to everyone. It is a convenient and cost effective way to provide you with great healthcare. We can treat ailments such as colds, urinary tract infections, diarrhea, vomiting, rashes and more. You can follow up on any previous visit, go over your medications, review your labs and we can prescribe medications if necessary. During this crisis, we strongly encourage telemedicine visits, if possible, for everyone’s safety If you are concerned about symptoms you are experiencing , you can schedule a telemedicine appointment for an evaluation by a provider. 

Telemedicine appointments are NOT for emergency communications or urgent requests. If you are experiencing a medical emergency, please call 911 or go to the nearest hospital.

Is a telemedicine visit covered through my insurance?

Many insurance companies have telemedicine as part of their coverage. During this crisis, many insurance companies have decided to waive any telemedicine costs. Please check with your specific insurance company and healthcare plan for more detailed information. Most will have this information posted on their website. If needed, inquire about self pay pricing and after hours appointments.

How do I start?

To start, call our front office at 760.448.6650 or send an email to telemed@coastalfamilyuc.com to schedule an appointment time. If you require care outside of our normal business hours, please send us and email to see how we may best assist you. You will be asked for information so we may enter you in our system. We will provide you with more detailed instructions at that time. After you hang up, our provider will contact you at your appointment time. There are some limitations, so there may be times we require you to come into the office.